Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.

Account Information

When you create an account, we collect your name, email address, company name, billing address, and payment information. If you sign up using a third-party authentication provider (such as Google or GitHub), we receive your name and email address from that provider.

Usage Data

We automatically collect information about how you interact with our Services, including pages visited, features used, search queries, session duration, IP address, browser type, device identifiers, operating system, and referring URLs. This data helps us understand usage patterns and improve the platform.

App Data

When you connect your App Store or Google Play accounts, we access publicly available app metadata, keyword rankings, review data, and performance metrics. We also process data related to your app's visibility across AI platforms such as ChatGPT, Claude, Gemini, and Perplexity. This data is used solely to provide and improve our ASO analytics services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• --Provide and maintain our Services: To deliver keyword tracking, ranking analytics, review monitoring, AI visibility data, and other features you have subscribed to.
• --Improve our platform: To analyze usage patterns, diagnose technical issues, develop new features, and conduct research to enhance the quality and relevance of our Services.
• --Communicate with you: To send transactional emails, service updates, security alerts, billing notifications, and, with your consent, marketing communications about new features and products.
• --Ensure security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• --Comply with legal obligations: To fulfill our legal and regulatory requirements, including responding to lawful requests from public authorities.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• --Service providers: We work with trusted third-party vendors who assist us in operating our platform, processing payments, sending emails, hosting infrastructure, and analyzing usage data. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• --Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• --Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it. Our security practices include:

• --SOC 2 Type II certified infrastructure and operational processes.
• --Encryption at rest using AES-256 and in transit using TLS 1.3.
• --Regular penetration testing and vulnerability assessments.
• --Access controls and audit logging across all production systems.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we continuously monitor and update our practices to address emerging threats.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• --Access: You may request a copy of the personal data we hold about you.
• --Correction: You may request that we correct inaccurate or incomplete personal data.
• --Deletion: You may request that we delete your personal data, subject to certain exceptions required by law.
• --Portability: You may request a machine-readable copy of your data to transfer to another service.
• --Opt-out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@donkeyideas.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. The types of cookies we use include:

• --Essential cookies: Required for the platform to function, including authentication and session management.
• --Analytics cookies: Help us understand how visitors interact with our website and identify areas for improvement.
• --Preference cookies: Remember your settings and preferences for future visits.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our Services.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Services. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytics and research.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, sending you a notification via email. We encourage you to review this policy periodically to stay informed about how we protect your data.