REVIEWS+

Ship fixes before
ratings drop.

Predictive rating risk. Sentiment clustering. Auto-routing to Linear and Jira. Stop reacting to bad reviews \u2014 start preventing them.

40+
LANGUAGES SUPPORTED
Auto
TICKET ROUTING
NLP
SENTIMENT ANALYSIS
24/7
MONITORING
CORE FEATURES

Reviews as a product signal.

Reviews aren't just feedback \u2014 they're a real-time product signal. Reviews+ turns them into actionable tickets, rating forecasts, and competitive intelligence.

Predictive rating risk

Our model analyses review velocity, sentiment trends, and competitor movements to predict when your rating is at risk of dropping. Get alerted before it happens, not after.

Predictive
RATING FORECASTING

Sentiment clustering

Reviews are automatically grouped by topic and sentiment. See which features users love, which ones frustrate them, and which bugs are driving the most negative reviews.

NLP
TOPIC CLUSTERING

Auto-routing

Critical reviews automatically create tickets in Linear or Jira. Route bug reports to engineering, feature requests to product, and complaints to support — without lifting a finger.

Auto
LINEAR / JIRA ROUTING
AUTO-ROUTING

Reviews become tickets.

When a user reports a crash in a review, Reviews+ detects the bug report, creates a Linear or Jira ticket, tags it with the right priority, and assigns it to the appropriate team.

Feature requests go to product. Bugs go to engineering. Complaints go to support. All automatically. All with the original review linked.

Questions? Reach out at info@donkeyideas.com.

SAMPLE · AUTO-ROUTED REVIEWS
“App crashes when I try to export...”
Bug reportLinear → EngineeringP1
“Would love a dark mode option”
Feature requestLinear → ProductP3
“Been charged twice this month”
Billing issueJira → SupportP1
“Sync doesn’t work with Apple Watch”
Bug reportLinear → EngineeringP2
RATING FORECAST · NEXT 30 DAYS
4.6AT RISK · -0.1 PROJECTED
Negative sentiment on “sync issues” cluster increasing. 15 bug reports in the last 48h. If unaddressed, rating projected to drop to 4.5 within 30 days.
RECOMMENDED: PRIORITISE SYNC FIX IN NEXT SPRINT
PREDICTIVE ANALYTICS

Know the drop before it happens.

Our predictive model analyses review velocity, sentiment trends, and historical patterns to forecast rating movements 30 days out.

Get alerted when your rating is at risk with specific recommendations on which issues to fix. Connect the forecast to your sprint planning and stay ahead of drops.

MORE CAPABILITIES

Complete review management.

Response management

Draft and publish review responses directly from Top Viso. Use AI-assisted response templates that adapt to the review’s sentiment, topic, and language.

Rating trend analysis

Track your rating over time with daily granularity. See how app updates, bug fixes, or market events impact your rating across both stores.

Competitor review monitoring

Monitor competitor reviews to spot their weaknesses. When their users complain about missing features you have, you know exactly how to position your app.

Review velocity alerts

Get notified when review volume spikes — positive or negative. Sudden drops in review quality often correlate with buggy releases.

Multi-language support

Sentiment analysis and clustering works across 40+ languages. Auto-translate reviews to English for your team while preserving the original for responses.

Slack & Teams notifications

Get real-time notifications in your team channels for critical reviews, rating changes, and sentiment shifts. Stay informed without checking a dashboard.

Turn reviews into action.

Predictive ratings, sentiment clustering, auto-routing. Included on all plans. 14-day free trial. No credit card.

QUESTIONS? EMAIL INFO@DONKEYIDEAS.COM